Employee Excellence
Objectives
- Achieve ambitious growth targets.
- Fulfill high client expectations.
- Increase the speed and ability of transformation.
- Strategically re-position the sales organization.
- Improve consulting performance and frequency of closures.
Approach
- Develop a concept for change management.
- Develop a continuous process for improving performance.
- Accompany managers with respect to their particular function of managing change.
- Determine the positioning of the sales units: equalizing targeted and actual competence.
- Continue developing the sales consultantsā negotiating abilities and the sales process.
- Individual coaching of the sales consultants during 1:1 customer calls.
Benefits
- Managers and employees mobilized to advance towards the targets.
- Customer loyalty (Net Promoter Score) increased.
- Sales targets achieved.
- Demonstrable development of a sales orientated bank with competent sales consultants.
- Closures and customer satisfaction increased by professionalizing the sales process.
Methods/Tools
- Customer Experience Management
- Emotional Capability
- Sales Competency Assessment
- Persuasive Communicator
- Team Assessment