ALERION CONSULT AG
Schutzengelstrasse 57
CH-6340 Baar

Telefon +41 41 768 05 70
Telefax +41 41 768 05 79
Die Strategieumsetzer

Employee Excellence

Objectives

  • Achieve ambitious growth targets.
  • Fulfill high client expectations.
  • Increase the speed and ability of transformation.
  • Strategically re-position the sales organization.
  • Improve consulting performance and frequency of closures.

Approach

  • Develop a concept for change management.
  • Develop a continuous process for improving performance.
  • Accompany managers with respect to their particular function of managing change.
  • Determine the positioning of the sales units: equalizing targeted and actual competence.
  • Continue developing the sales consultantsā€˜ negotiating abilities and the sales process.
  • Individual coaching of the sales consultants during 1:1 customer calls.

Benefits

  • Managers and employees mobilized to advance towards the targets.
  • Customer loyalty (Net Promoter Score) increased.
  • Sales targets achieved.
  • Demonstrable development of a sales orientated bank with competent sales consultants.
  • Closures and customer satisfaction increased by professionalizing the sales process.

Methods/Tools

  • Customer Experience Management
  • Emotional Capability
  • Sales Competency Assessment
  • Persuasive Communicator
  • Team Assessment