Employee Excellence in the energy sector
Objectives
- Prepare management and the organization for a liberalization of the market.
- Customer orient the entire organization.
- Develop a concept for change management.
Approach
- Develop a continuous process to improve performance.
- Accompany the managers in the exercise of their particular management functions during deregulation.
Benefits
- Mobilized managers and employees to achieve the targets.
- Increased customer loyalty (Net Promoter Score).
- Achieved the sales targets.
Methods/Tools
- Customer Experience Management
- Emotional Capability
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